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Support

ReportWisp is designed to help Shopify merchants turn store data into clear reports, analytics dashboards, export-ready views, and business insights.

If you need help with installation, data sync, reports, exports, scheduled reports, missing data, plan access, or any other issue, the ReportWisp Support Team is here to help.

Need Help?​

If you encounter any issues while installing, setting up, or using ReportWisp, contact the ReportWisp Support Team at: support@reportwisp.com

Our team can help you with:

  • Installing ReportWisp
  • Completing the initial data sync
  • Understanding report categories
  • Troubleshooting missing or incomplete data
  • Reviewing report filters and date ranges
  • Exporting report data
  • Setting up scheduled reports
  • Understanding plan-based report access
  • Reviewing payment, payout, refund, dispute, gift card, inventory, or POS report issues
  • Investigating report generation errors
  • Answering billing or subscription questions
  • Sharing product feedback or feature requests

What to Include When Contacting Support​

When reaching out to support, please include as much detail as possible so our team can investigate the issue faster:

  • Store name
  • Shopify store URL
  • ReportWisp plan, if known
  • Report category or report name
  • Date range used
  • Filters applied
  • Screenshot of the issue, if available
  • Error message, if any
  • A short description of what you expected to see
  • Whether the issue happened after installation, data sync, plan change, reinstall, or report generation

For Data Sync Issues​

If your store data sync is still in progress, ReportWisp is preparing your reports and dashboards.

If the sync fails, our team is notified automatically and will manually review the issue to restart the sync if needed.

For urgent assistance, contact: support@reportwisp.com

Please include your store name, Shopify store URL, and a screenshot of the sync status.

For Report or Data Issues​

If a report is not loading, showing no data, or displaying incomplete data, please check the following before contacting support:

  • Confirm that the data sync is complete.
  • Check the selected date range.
  • Clear filters and reload the report.
  • Confirm that the related data exists in your Shopify store.
  • Check whether the report is available in your current plan.

If the issue continues, contact the ReportWisp Support Team with the report name, date range, filters, and screenshot.

For Export Report Issues​

If you are having trouble exporting a report, check:

  • Whether the report has finished loading
  • Whether the selected report contains data
  • Whether your plan includes export reports

If the issue continues, contact support with the report name and screenshot if available.

Product Feedback & Feature Requests​

We actively use merchant feedback to improve ReportWisp.

If you want to request a new report, chart, metric, export option, filter, dashboard view, or analytics capability, contact us at:
support@reportwisp.com

When submitting a feature request, include:

  • The report or workflow you are trying to improve
  • The business question you want to answer
  • The data fields or metrics you need
  • How often your team would use this report
  • Any sample format, screenshot, or spreadsheet you currently use

This helps our team understand your use case better.

Summary​

If you need help with ReportWisp, contact the ReportWisp Support Team at: support@reportwisp.com

When reaching out, include your store name, Shopify store URL, issue description, screenshots if available, and any relevant report, date range, filter, export, sync, or billing details.